What is TableTop HQ?
TableTop HQ is a comprehensive event management platform designed specifically for tabletop gaming events. We help organizers create, manage, and promote gaming events while providing players with an easy way to discover and register for events in their area.
How do I get started as a new user?
Getting started is easy! Simply click the "Register" button in the top navigation, create your account, and you'll have access to browse events, register for tournaments, and even create your own events. Registration is free and takes just a few minutes.
Do I need to pay to use TableTop HQ?
TableTop HQ is free to use for browsing and registering for events. However, creating events requires event credits, which can be purchased through our credit system. This helps maintain the quality of events and prevents spam.
How do I create an event?
To create an event, you'll need to be logged in and have sufficient event credits. Navigate to "Submit Event" from your dashboard, fill out the event details including date, location, game type, and capacity. Once submitted, your event will be reviewed and can be made live.
What information do I need to provide when creating an event?
You'll need to provide: event title, description, date and time, location (with address), game type, maximum number of players, entry requirements, and any special rules or notes. You can also upload images and set up registration requirements.
How do I manage registrations for my event?
Once your event is live, you can view all registrations in your dashboard under "Event Registrations". You can approve or deny registrations, send messages to participants, and track attendance. The system automatically handles capacity limits.
Can I edit my event after it's been created?
Yes! You can edit your event details at any time through your dashboard. However, if you increase the capacity after the event is live, you may need additional credits to cover the increased capacity.
What are event credits and why do I need them?
Event credits are our currency system for creating and managing events. They help maintain platform quality and prevent spam. Credits are required to make events live and are based on the number of players your event can accommodate.
How much do event credits cost?
Event credits cost £0.16 per credit. The number of credits needed depends on your event capacity: 25 credits for up to 50 players, 50 credits for up to 100 players, 75 credits for up to 200 players, and 100 credits for larger events.
How do I purchase event credits?
You can purchase credits through your member dashboard. Navigate to "My Event Credits" and choose from our pre-set packages or create a custom amount. Payment is processed securely through our integrated payment system.
Do credits expire?
No, event credits never expire. Once purchased, they remain in your account until you use them to create events. You can also request refunds for unused credits under certain circumstances.
How do I register for an event?
Browse available events on the Events page, click on an event that interests you, and click the "Register" button. You'll need to be logged in and may need to provide additional information depending on the event requirements.
Can I cancel my registration?
Yes, you can cancel your registration through your member dashboard under "My Events". However, cancellation policies may vary depending on the event organizer's settings and timing.
What happens if an event is cancelled?
If an event is cancelled by the organizer, all registered participants will be notified via email. If you paid any fees, you'll be eligible for a refund according to the organizer's refund policy.
How do I check my event registrations?
Log into your account and navigate to your dashboard. You'll see all your current and past event registrations, including their status (pending, approved, etc.) and any important updates from event organizers.
I'm having trouble logging in. What should I do?
First, make sure you're using the correct email address and password. If you've forgotten your password, use the "Forgot Password" link on the sign-in page. If you're still having issues, contact our support team.
Why can't I see my events in the dashboard?
Make sure you're logged in with the correct account. Events are tied to your user account, so you need to be signed in to view them. If you're still not seeing your events, try refreshing the page or clearing your browser cache.
Is my personal information secure?
Yes, we take security seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent, and we follow industry-standard security practices.
What browsers are supported?
TableTop HQ works with all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.
How do I update my profile information?
Log into your account and navigate to your dashboard. Click on "Update Profile" to modify your personal information, gaming preferences, and notification settings.
Can I change my email address?
Yes, you can change your email address through your profile settings. You'll need to verify the new email address before the change takes effect.
How do I delete my account?
To delete your account, contact our support team. Please note that deleting your account will remove all your event registrations and created events. We recommend transferring any active events to another organizer first.
Can I have multiple accounts?
We recommend using a single account per person. Multiple accounts can cause confusion and may violate our terms of service. If you need to manage events for an organization, consider using our organization features.
How can I contact support?
You can reach our support team through the contact form on our website, or by emailing support@tabletophq.com. We typically respond within 24 hours during business days.
What information should I include when contacting support?
Please include your username, the issue you're experiencing, any error messages you've seen, and steps to reproduce the problem. Screenshots can also be helpful for technical issues.
Do you offer phone support?
Currently, we provide support through email and our online contact form. For urgent issues, please mark your message as "Urgent" and we'll prioritize your request.
Is there a community forum or Discord server?
Yes! We have an active community Discord server where users can discuss events, share strategies, and get help from other community members. You can find the invite link in your dashboard.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!